Top Questions

Do Owala bottles/tumblers contain lead?

Owala Bottles Are Lead Free. Always Have Been. Always Will Be.

In light of recent media attention on the subject, we affirm our commitment to consumer safety by highlighting the fact that all Owala bottles and tumblers—including the award-winning Owala® FreeSip® bottle—are and always have been lead free.

True to our ethos of challenging the industry standard, we utilized an innovative, lead-free solder in our products from the very beginning—just one example of our commitment to prioritize consumer safety and well-being above all else. 

Can I put other beverages in there besides water?

That depends on the which product you have.

Stainless Steel FreeSip®, Eastman Tritan™ Plastic, Kids' FreeSip®, Kids' Flip and Flip: Not for use with hot, carbonated, or perishable liquids.

40oz Tumbler, 24oz Tumbler: Holds cold, carbonated, and hot drinks.

SmoothSip: Holds cold, carbonated, and hot drinks.

NOTE: Always use caution when using with hot drinks. Never use this product with liquids hot enough to scald as hot liquids can cause burns. For further instructions and warnings when using hot or carbonated beverages please see individual product care guides.

Are Owala bottles dishwasher safe?

Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.

Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.

Are Owala bottles microwave safe?

Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.


Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.

So…just don’t go there.

When will my order be delivered?

In general, shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.

What is FreeSip® technology?

Other than the neatest thing ever? The average person makes 35,000 decisions a day 1. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.

You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.

Have Owala bottles been tested?

We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.

Where can I find the size/dimensions of each bottle?

FREESIP

19oz: 9.88 (H) x 2.85 (D)

24oz: 10.68 (H) x 3.12 (D)

32oz: 10.66 (H) x 3.43 (D)

40oz: 11.64 (H) x 3.60 (D)

FLIP

19oz - 9.94(H)x2.844(Diameter)

24oz - 10.75(H)x3.07(Diameter)

32oz - 10.69(H)x3.39(Diameter)

25oz - 9.94(H)x2.78 Diameter)

What are the instructions for use?

Wash before use. Lid is top-rack dishwasher safe. Hand washing the cup is recommended to preserve its finish. Do not use harsh chemicals (such as bleach, abrasives, etc.).

Do not microwave, freeze, or boil.

Not for use with hot, carbonated, or perishable liquids.

Avoid accidental opening on the bottle by keeping the button free and clear of other objects.

Cover the button with the loop to help avoid accidental pushing of the button.

When opening the bottle, keep fingers away from the recess behind the spout cover.

Warnings

Drinking hot liquids presents a risk of injury.

The straw allows generous amounts of liquid to be drawn suddenly into the mouth from the bottom of the bottle where the temperature of hot liquids is usually higher than it is at the liquid's surface.

Hot, carbonated, and perishable liquids and other contents may build up pressure within the bottle and unexpectedly leak or spray out. Pressurized contents also may cause the spout cover to open rapidly enough to injure fingers positioned in or near the recess behind the spout cover. Always open with caution.

What is Color Drop?

You can find everything you need to know about Color Drop here.

Your prices seem higher than they used to be. Am I right?

Yes, in October 2022 we instituted a small price increase on Owala products. Like many companies in the aftermath of the global pandemic, we are experiencing significantly higher costs of raw materials, freight, tariffs, and labor. As these price pressures show no sign of easing, we have increased our product prices accordingly. As always, we’re grateful for your support and thrilled to count you as part of the Owala family.